Find answers to our more common questions

Can't find what you're looking for -  CONTACT US
Kit Club Information
• General KIT CLUB information
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item?
• How do I track my order?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• What is your return policy?
Shipping
•
• Do you ship outside of Canada and the US?
• What payment methods do you accept?
• When will my order ship and what are my shipping charges?
Guarantees
• Privacy Policy
• Security
Pricing and Billing
• What taxes do I pay?
• I need a copy of my receipt/invoice.
• When will my credit card be charged?
Buyer's Guide
• Glitches and Fixes - are you having trouble getting a response from us?
• How do I buy/redeem a gift certificate?
• How do I search your site?
• How do I navigate the site?
• How do I use a coupon?
Contact Us!
• CONTACT US
• How do I contact you?